All palleted orders of canning jars are shipped via freight truck. In the below sections you'll find important information regarding the ordering process and shipment of palleted canning jars. Please take the time to read this information carefully. If you still have questions or concerns please call us.

General Information

1. All Canning Jars purchased on pallets must be shipped by freight truck. Their weight and/or bulk will not allow us to ship them through any other service. (No US Mail, UPS, FEDEX etc.)
2. If you are a Google Checkout customer please call us to place your order. Do not use our shopping cart to place your order as the shipping weight will not calculate properly due to Google Checkout limitations.
3. Canning Jars purchased on pallets ship directly from the manufacturer. Please allow 10-14 days from the time of order placement/payment for the order to be processed and the jars shipped/delivered to you. If you order additional items besides the jars they will be shipped separately.
4. Palleted Canning Jar orders are handled differently than a normal order. As such our shopping cart will not calculate freight charges for the orders. The cart will calculate the shipping charges for any other items you may order.
5. At this time we cannot ship these types of orders to Alaska, Hawaii or Canada.

How we process Canning Jars on Pallets Orders

Once we receive your order you may expect to receive a phone call from us within 1-2 business days. Please be sure that the phone number you give us on the checkout form is a daytime phone number where you can be reached. This phone call will confirm your order, and discuss freight charges and delivery options. We will also answer any questions or concerns you may have. Until you receive this call from us and everything is confirmed we will not bill your credit card or process your order. After the jars are shipped we will contact you with updated shipping/delivery information.

Shipping Information and Delivery Options

As stated earlier all palleted jars ship via freight truck. Please keep in mind the following information regarding shipment and delivery of your order:
1. Jars arriving on pallet(s) are heavy (most are several hundred pounds) and will require manpower and/or equipment to unload them from the truck and get them into your building. If you do not have the necessary manpower and/or equipment to handle the shipment we recommend our optional delivery service.
2. The pallet(s) will arrive on a full size semi freight truck. (typical 18 wheeler size) If there is not reasonable access to your building then you should consider the optional delivery service.
3. The freight company will contact you prior to delivery to insure that an adult will be available at the scheduled delivery time. They will not deliver the shipment unless a responsible adult is present to take delivery and sign for the shipment.

We offer two levels of delivery service for these orders. As each order and delivery situation is different you will receive an exact freight charge either during or shortly after we talk with you on the phone.

The two delivery options are:

1. Basic Freight Service
Price varies - This service is for those who have the manpower and/or equipment to unload the shipment once it arrives at their chosen delivery site. The customer will be expected to unload the pallet(s) once the driver gets the pallet(s) to the back of the truck. This is the most economical type of delivery service we offer. However this is not a good option for those who do not have the manpower/equipment to unload the shipment or for those who live in locations that the truck cannot get to.

2. Standard Threshold Delivery
$119.95 minimum charge - Delivery to driveway, curbside, front step, front door, or inside garage. Delivery equipment includes a lift gate-equipped truck, pallet jack, hand truck and two men. This service does not include uncrating, unpacking, de-skidding, placement or debris removal.

Damage and Returns

Damage
All shipments are inspected before they leave the warehouse. We do not ship damaged or defective goods. Once the shipment leaves the warehouse the freight carrier assumes responsibility for damage done during the shipment of your order. Once the shipment arrives you should inspect it carefully for any damage. Once you sign for the delivery the freight company is released from any damage claims. If damage is found you should note it on the delivery ticket and call us immediately. If the damage is severe refuse the shipment and call us immediately.

We must emphasize the point that it is your responsibility to carefully inspect the shipment for any sign of damage internally or externally in front of the driver. Remove packaging if necessary to inspect the shipment. You must note any damage found in writing on the delivery ticket. Failure to do so will make the shipment your property regardless of condition. No exceptions.

Returns
Canning Jars may be returned with 30 days of purchase provided the following conditions are met:
1. The jars must be brand new and unused.
2. Any shipment returned to us for any reason MUST have an RMA number. Returns without an RMA number are subject to a 20% restocking fee. The jars (unless damaged in shipping) must be returned to us in new re-sellable condition with the original boxes and factory packaging materials. Failure to include these materials may result in our not accepting your return.
3. You are responsible for return freight charges and insurance. You, or the freight company are responsible for any damage that may occur during return shipping. Package the shipment carefully.
4. The purchase amount will be refunded less freight charges.
5. For smaller items not shipped by freight truck our regular Return Policy will apply.